Retail Store

Store Policies

Now Offering Delivery in Cape & Jackson

DELIVERY
SAME DAY DELIVERY TO CAPE AND JACKSON!
Place your order by 2pm Monday through Friday for after 7pm delivery
Place your order by 1pm Saturday and Sunday for after 5pm delivery
We are currently offering delivery to addresses in Cape and Jackson for only $5!
  • Minimum order $50
  • Must live in city limits of Cape Girardeau or Jackson
  • Customers will be required to pay by credit card over the phone at the time of your order.  No checks accepted.  No cash accepted.
  • Someone over the age of 18 must be available to accept delivery.  If you will not be home, please designate an easily accessible, safe place for us to drop off your order. *Frozen deliveries must have a cooler available for drop off if you are not there to meet our driver and you agree to accept responsibility for that product's stability.  Customers must take full responsibility for all products once they are delivered by the Busch staff.
  • No coupons or discounts will be applied to delivery orders.  No manufacturer *free bags* by delivery, only pick up in the store.
  • If for any reason we are out of the product you are ordering, we will offer a substitute and/or order confirmation with a delivery time/date.
  • WE CAN SET UP RECURRING DELIVERIES!  Just ask!
  • Deliveries may be delayed/postponed due to inclement weather.
  • View our return policy below.  All returns and exchanges must take place in the store.
RETURN/EXCHANGE POLICY
All returns/exchanges must take place in the store.
Food items -
All of our food and treats carry a money back guarantee.  Dry products must be returned in the same bag and must still be good on their expiration date. We will find you a suitable replacement or refund your purchase price.
Non-food items -
We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 14 days.
Returns/exchanges must be made within 14 days.  After 15 days, we will offer store credit only.  After 30 days, no returns or exchanges are accepted.
Clothing and bedding (including cat trees) MUST be in new and resalable condition with tags still attached.
Worn or dirty items that have been fitted in the store are non-returnable.

Our Story

Busch Pet Products began as an online-only retailer in late 2008. Owner Stacy Busch wanted to stay in the dog world without showing dogs, as she had with her professional handler parents for many years. The online store morphed from blingy collars to natural pet food very quickly and when Stacy realized she was delivering as much dog food locally as she was selling online, it was time to open a brick and mortar location.

In 2010, with the help of her husband Chris, the first Busch Pet Products was opened, in a 720 sq. ft. retail space. It wasn’t much, but it was a start and it caught the eye of many local pet owners looking for more than a big box store to purchase their pet food and supplies.

In early 2011, an opportunity presented itself to expand into a shopping complex not even built yet, but Stacy and Chris were ready to expand and add in a self-service dog wash, along with a larger retail area. The present location is 1800 sq. ft. and they carry a full line of dog and cat products.

In 2015, Stacy and Chris opened Deer Creek Doggie Day Camp, just down the road from the store.  After years of hearing how customers wanted a more interactive experience for their dogs, they obliged.  Deer Creek is the only truly interactive experience for dogs in the area, making it one of the best doggie day cares in the area.  With a low ratio of Campers (dogs) to Counselors (humans), Deer Creek is a whole new experience for dogs.  Their Puppy Pow Wow program is the only one of its kind in the area, and they host individualized training classes from Drop Your Jaws Dog Training.

In February 2019, Stacy and Chris took over Busch's Kennel from Stacy's parents.  This dog and cat boarding facility has been in continuous operation since 1972 and they are looking forward to carrying on the tradition of care!

In May 2021, their dream of expanding came true and the store moved into its new home at LaCroix Village.  The store is now 4400 sq. ft. with an expanded dog wash (5 tubs), and a party room for special events such as seminars, photos, and birthday parties!

The products we have chosen for the store are items we use for our own pets and we hope your furry family members find them just as comfortable and exciting. We have tried, when possible, to buy products made in the USA. We are committed to supporting small businesses when possible.

Thanks for stopping by our website and taking time to check out what we have. We are always searching for great products for your dog or cat, so check back often!

If you ever have any questions or comments, or you know of some great products to sell, don’t hesitate to drop us a line!

- Stacy & Chris

Meet the Staff

Howie register cropped

Howie was our resident store cat until he passed away unexpectedly in September 2020. Howie came to us in 2011, when he was just under a year old and he instantly became a favorite of customers and their pets. A fun-loving guy who got along with almost every dog who walked in the store, he’s became our official greeter, product tester, and fundraiser for our local pet food bank, Howie’s Harvest. The store just won’t be the same without him!

Howie

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Olivia Crain has been with us since May 2020 and bacame manager when we moved to our new location in May 2021.  Olivia oversees daily operations and keeps up with our inventory.  She can often be found redoing our awesome front display table. She is owned by a Sphynx cat named Fellix and a maltese named Willie.

Olivia Crain

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Hannah Whyde started with us in August 2020.  She is currently attending  St. Louis Community College online, studying Criminal Justice/Pre-Law and made the Dean's List, all while working here at the store!  Her heart belongs to her dogs, Lincoln, a Pomsky, and Arlo, a mini schnoodle, who have their own Instagram!

Hannah Whyde

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Adison originally worked at our old location and came back to us after having her son.  Adison works part-time in the store and also receives all of our inventory as it arrives...a thankless job!  She's gotten quite good with all the paperwork that comes through the store on a daily basis!

Adison Abernathy

DC Dimitri profile pic

Dimitri Gann is a Russian-born actor who grew up in northern Virginia.  He worked for us at Deer Creek and now spends every Sunday here with us! He has two cats, Oliver and Skittles, and loves getting to working with pets and pet owners!  When he's not at the store, you can find him teaching theater and music around town, or onstage in a local production.

Dimitri Gann

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Haylee began working for us not long before we moved to our new location in spring of 2021.  She studied environmental science/biology at UNLV before moving to Cape.  Haylee is probably the first person you encounter when you enter our doors and she will make you feel right at home!  She's owned by two very bossy cats and she wouldn't have it any other way!

Haylee Hinton

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Ashlyn is our newest addition to the staff and she's picking up on things fast!  She is from Perryville, but is studying at Southeast Missouri State and loves anything art-related.  We love her enthusiasm and her love of all animals.  She is always the first to greet a dog as it enters the store!

Ashlyn Davis

randi

Randi joined us in 2013 and became manager at Deer Creek Doggie Day Camp in November 2015 and has also held the job of Data/Inventory Manager. She recently moved to Miami with her family where she will be getting her PhD in psychology.  We still bug her from time to time to help us with inventory, paperwork, and all the not-so-fun stuff that comes with running a store.  We are proud of what's she's accomplished and wish her well!

Randi Spiker

deb

Deb is one of our talented weekend warriors here at the store. She's here every other Saturday trimming nails and expressing anal glands...you know, the fun stuff! Deb's been with us since almost the beginning and she has quite a mani/pedi following. Deb has been involved with dogs almost all her life and is currently a dog nanny, dog walker and is part of the Creekwood Golden Retriever family.

Deb Litz

ethan

Ethan is another one of our awesome support staff! Ethan is here every other Saturday to help our dog and cat customers feel great with a toe nail trim or anal gland expression. Ethan has been with us since 2015 and owns Heritage Valley Farm and Boarding and recently married sweetheart, Bethany. For his day job, he is a Registered Vet Technician at Skyview Vet Clinic.

Ethan Zoellner

Store Hours & Directions

Retail Hours

Mon-Thurs: 10am to 7pm

Friday: 9am to 7pm

Saturday: 9am to 5pm

Sun: 10am to 5pm


Have a question?
Contact us!

Links

Deer Creek Doggie Day Camp

Busch's Kennel

Southeast Missouri Food Bank

Elaine Rohde Photography

Resources

Southeast Missourian article 12/12/2011 (store)

Southeast Missourian article 2/26/2012 (store)

Southeast Missourian article 7/1/2013 (Cape Canine Cruisers)

Southeast Missourian article 6/2/2014 (dog park etiquette)

Southeast Missourian/Flourish article 11/4/2014 (Paws & Effect: the newest family member)

Southeast Missourian/Flourish article 2/4/2015 (Paws & Effect: New year, new food)

Southeast Missourian/Flourish article 5/1/2015 (Paws & Effect: Get moving with your pet)

Southeast Missourian/Flourish article 8/1/2015 (Paws & Effect: Handling pet/child relationships)

Newsmakers 2015: Stacy Busch-Heisserer 08/17/2015

Newsmakers 2015 photo gallery 08/17/2015

Newsmakers 2015 award ceremony photo gallery  09/03/2015

Southeast Missourian/Flourish article 2/1/2016 (Paws & Effect: Preparing pets for disaster)

Dogs hunt for Easter Eggs to help other dogs/KFVS12  3/26/2016

Southeast Missourian/Flourish article 5/2/2016 (Paws & Effect: Seasonal allergies in pets and how to ease discomfort)

Southeast Missourian/Flourish article 8/5/2016 (Paws & Effect: Skills, knowledge and respect needed in dog training)

Southeast Missourian/Flourish article 11/10/2016 (Paws & Effect: Keep pets safe during the holidays)

Southeast Missourian/Flourish article 2/1/2017 (Paws & Effect:  What you need to know about pet food)

Southeast Missourian/Flourish article 4/17/2017 (Paws & Effect: Doing it for the kitties)